WordPress support packages
Hosting & technical support packages
Our technical support packages provide all the services a typical business needs to keep its WordPress website live to the world, secure, backed up, monitored and full of useful features.
Suitable for small businesses who don’t update their sites too often, and don’t need regular help from our development, marketing or design teams. You’re still welcome to ask us for support when you need it.
Hourly rate for non-retainer customers: £110 + VAT. 30-min minimum job for Technical package; 10-min minimum for Technical Plus.
- World-class business web hosting at top WordPress host (worth £30 / mo)
- License fees for recommended WordPress plugins (worth £60+ / mo)
- Weekly security & feature updates for WordPress & plugins (worth £50 / mo)
- SSL certificate
- Uptime monitoring
- Daily backups (kept for 30 days)
- Hosting management & tech support by Square Eye
- All Technical features, plus:
- Priority support queue for additional requests (within 2 working days)
- 10-minute minimum for each task
- Dynamic PDF service (worth £15 / mo)
Site improvement & marketing retainers
Hourly rate for pre-paid work in retainer packages: £75 + VAT (a 32% discount). 10-min minimum job.
Busy firms, chambers and membership associations will usually welcome a little help on a monthly basis from our multi-skilled team. We can assist with content updates, new features, design changes, email campaigns, member queries, event booking, social media posts, SEO, analytics and more.
We can also devote time to optimising your website ‘under the hood’, to improve its speed, performance, Google rankings, broken links and other quality assurance issues that creep up over time.
- All Tech Plus features, and also:
- 2 hours of site updates and improvements (worth £220)
- 5% discount on additional work
- Advanced security from iThemes Security Pro
- Additional offsite backups, kept for 90 days
- Site quality scans (speed, performance, broken links)
- Bi-annual site review call
- All Standard features, but with:
- 4 hours of site updates, improvements & SEO (worth £440)
- 10% discount on additional work
- Super-priority support (1 working day)
- SEO analysis & recommendations
- Quarterly site review calls
- Annual in-person strategy consultation
- All Professional features, but with:
- 8 hours of site updates, improvements, SEO & digital marketing (worth £880)
- 15% discount on additional work
- Front-of-the-queue for all support requests
- Realtime backups
- Bi-annual strategy consultation
The small print
- No long-term contracts. Change or cancel your package at any time.
- Not sure if a package is right for you? Use our support package builder to tell us your exact requirements, and we’ll discuss options.
- Priority response means we aim to complete all easy requests or give you a first response on more complex ones within our target timeframe.
- Support packages are billed quarterly in advance; if you change your package mid-quarter, we’ll refund you if appropriate.
- Work outside of retainers is billed at the end of the month.
- All pricing excludes VAT where appropriate.
Our support clients say
Quick response. Creative with ideas.Ruth Bala
Fast, professional and completely reliable.Alex Kirby
What brilliant service we always have.Amy Strudwick
Able to deal with individuals promptly and helpfully.Dean Brown
They stand out from other developers in their understanding of the client’s business and ability to work as part of a wider team.Teresa Harman
They get it – they get on with it. We’ve worked with a lot of people but hugely rate Square Eye.James Pirrie
Helpful, responsive and excellent value for money.Michaela Keating
Very efficient, easy to do business with, cost effective.Ben Blackwell-Ord
Always very responsive, helpful and thorough.Petra Bailey