Why do you specialise in WordPress?
Aimed at non-technical users, it’s easy to learn the ropes. It’s open source meaning there are no licensing fees for the core software, and you’re not tied to any particular support agency or host. There’s also a huge ecosystem of plugins, developers and training resources meaning that it’s a smart choice of platform economically.
We find it the perfect fit for our kind of client: businesses who want power and flexibility, coupled with an easy editing experience.
Our website uses a different CMS. Can you help?
Why do websites need support?
That’s as long as (a) technology never changes (e.g. new browsers or mobile devices being released, or changes to WordPress) and (b) nobody ever visits your website (because “hell is other people” – Sartre).
If you want to grow your business online, building and and interacting with your audience; if you want to stay on top of new features and other trends; if you want to stay secure from ever-evolving threats; and if you are busy publishing new content as you should be; then your website will need ongoing support.
Some business have in-house IT & marketing teams that provide all these skills. For those that don’t, we provide an expert and cost-effective alternative.
Which support package is right for us?
How do we submit a support request?
Where a real conversation or screen-sharing demonstration would help, we’ll book a phone or Skype call with you.
How fast will our requests be dealt with?
We don’t guarantee response times for Technical package customers, as we prioritise those on higher packages, but we’ll always try and respond as quickly as we can.
How does your billing work?
For design-and-build projects, we usually issue three monthly invoices of 50%, 25% and 25%, and ask for payment of the first before we commence work, and the others within 30 days. On longer projects or where circumstances dictate we may agree different billing stages with you.
We use the FreshBooks invoicing system and will send invoices by email; you can also log in to access a full history of your invoices at any time.
What payment methods do you accept?
How do we change or cancel our package?
Who are you?
Where are you based?
Our registered office is: Square Eye Ltd, 5 St John’s Lane, London EC1M 4BH. We can host client meetings there or at other venues in London or Madrid.
Can we trust you with our website?
Square Eye Ltd is a UK registered company, No. 03833891. VAT No. GB743523344.
We’re happy to work with you on a small trial project if you’d like to see us in action, before making any long-term commitment: get in touch and we can discuss how that might work.