Support & marketing
Our support services
HostingBusiness-grade hosting from the world-class WordPress host, WPEngine. Unlimited webspace and bandwidth, daily backups, blazing fast infrastructure and strong security measures.
BackupsNightly and on-demand backups, saved on separate servers, and kept for 30 days; easily restored in case of mishap. If you’d like we can arrange a second layer of realtime backups too.
TrainingUp-to-date video tutorials on all standard WordPress admin functions, right there in your dashboard. We’re also available for live video or onsite training sessions, by appointment.
Dynamic PDFsThis service allows your site visitors to download automatically generate PDFs from your website content – particularly suitable for personal profiles, say. The PDFs will pick up all the latest changes to the webpage version.
Discounted ratesIf you use up your included hours in a calendar month, but want us to do more work (and we are able to accommodate it), clients on our higher plans get a discount on our normal hourly rates.
Technical supportFor clients who host through us, we provide technical support for all server & hosting issues.
UpgradesIt’s critically important to keep WordPress itself, and any plugins you have installed, up-to-date with the latest versions, for security reasons and also to take advantage of any new features. We’ll do this for you on a weekly basis.
Broken link scansLinks that no longer work, or never did, cause problems for your visitors and for search engines. We’ll set up an automated scan to give you weekly reports on any links that need fixing.
Scanning of your website, monitoring of your performance for agreed search keywords in Google and other search engines, monitoring of your competitors and their successful keywords, actionable recommendations for optimising your website, monitoring of social media activity and paid advertising, link-building, keyword suggestions and more.
Priority response ratesClients on higher support plans get faster response rates as you’re fast-tracked through our support queues. Those on the Strategy plan can expect same-day support.
Uptime monitoringIf your website goes down, we’ll be told about it and take a look, without waiting for your visitors to complain.
Plugin licensesWhile many WordPress plugins are free to use, some of the better ones come with one-off or ongoing fees. Our retainer clients get the benefits of our licenses for certain recommended plugins (worth £45/mo).
Websites are, unfortunately, like cars or bodies: they’re incredibly complex and prone to develop little issues over time. A regular healthcheck report will identify things that can be improved in four categories: technical, marketing, content and accessibility.