Support Package Builder Choose your WordPress support package by selecting from the options below. 1 About you2 Web hosting3 Backups4 Security5 Speed & performance6 SEO7 Support8 Tools & services9 Misc Your organisation / firm / chambers*Your name* First Last Your email* Please note. On the following pages you will see costs attached to some tools and services; these are the market rates were you to buy these tools or services directly from the suppliers. In many cases we are able to leverage economy of scale and get them more cheaply or even free for you, as part of service bundles. You are not making any commitment by filling out this form; you are just telling us what services sound appropriate for your website and marketing strategy, and we will then suggest a package to you. Web hosting A business will normally choose between three kinds of hosting for its website: Shared hosting: cheaper, suitable for low-traffic and simple websites: you share resources with other websites on the same server; or Dedicated server: a server all to yourselves, suitable for high-traffic sites or where you need to customise the server settings; or Virtual private server: a compromise between the two: protected resources for your website, and WordPress should run faster, but still with the cost savings of a shared environment We work with many hosts including WPEngine, Media Temple, Siteground, Heart Internet and UK Fast. We'll recommend the right host and plan based on your needs and preferences.Hosting type*Which type of hosting sounds most appropriate for you?We'll arrange our own hostingCheap and cheerful: basic shared hosting for low traffic sites (c. £10/mo)Small business hosting: better shared hosting from leading WordPress host (c. £30/mo)Business hosting with 99.99% uptime guarantee: Virtual Private Server (c. £70/mo)Dedicated server (£300 - £700/mo)Not sure; please talk us through the optionsIf something goes wrong with your hosting, do you prefer...*To liaise with the web hosts directlyTo have Square Eye handle all hosting issues on your behalfContent Delivery Network (CDN)*A Content Delivery Network (CDN) is a globally distributed network of servers which holds copies of your website files around the world, and allows your site visitors to download whichever copy is closest to them. This makes your site load faster, which helps your visitors and can also help you attain a higher ranking on Google.Yes, we want a CDN (£20/mo)No, we don't need a CDN Additional backups Your selected host will provide some kind of backup solution, for example a daily backup kept for 30 days. However this could be lost if something goes wrong with your host or hosting account. You may wish to consider an additional backup solution on top of your normal one.Additional backups*NoYes - daily (e.g. VaultPress, £10/mo)Yes - realtime (e.g. BlogVault, £30/mo)Realtime backups save your site changes whenever they're made, allowing you to restore to any particular point in time, not just a daily checkpoint. They're particularly useful for forum, membership or e-commerce sites where orders are submitted regularly and the loss of even a few hours' data would be painful. Security We employ general best practice when building WordPress websites, and choose hosts with strong security features. After hosting, the most important security strategy for a WordPress website is to keep your core software - and any third-party plugins used on your site - updated regularly.WordPress & plugin updates*Who would you like to handle your WordPress + plugin updates?We'll handle these in-houseWeekly updates by Square Eye (£30/mo)Third-party plugin update service (e.g. WPSitecare, £75/mo)SSL certificate*An SSL certificate protects data between your site and your visitors' browsers, and gives you the https:// prefix and padlock icon to show you're secure. Trust us, you need this. Unless you have special requirements, the free one will be fine.SSL from Let's Encrypt (free)SSL from other provider (from £10/mo)Additional security measures Even with secure hosting and regular updates, your website is only as safe as its weakest password; even high-security websites like the Pentagon's have been hacked. But for clients concerned about security, we can arrange additional protection.Which security services would you like installed? Sucuri: Malware scanning & removal, blacklist monitoring, DDoS protection (£15/mo) iThemes Security Pro: 30+ security features (£5/mo) Keyy: replace password with phone login (£5/mo) Speed & performance Any busy website will slowly degrade in terms of speed & performance, as new code and plugins are added, content is changed, images uploaded and databases become bloated. We recommend a regular look at improving your website's speed & performance, to help your visitors and also your Google ranking.Site healthcheck scans*We have tools at our disposal we can use to send you scans of your website health. They examine your site using many different benchmark tests, which can then be used as the basis for improvements to your website. If the scans are too much to digest, we can explain them and make specific recommendations to you.No, we don't need our site performance testedYes, send us site healthcheck results (£5/mo)Yes, send site healthcheck results & explain them to us (£5/mo + quarterly call)Speed & performance optimisation*Whether or not you digest the healthcheck reports, we can implement hands-on improvements to keep your site running well and quickly.We don't need our website optimised for speed & performanceYes, perform an annual optimisation session (half day)Yes, perform a quarterly optimisation session (2hrs)Yes, perform a monthly optimisation session (1hr)Broken link scans*Links on websites break over time, as the webpages they link to (either on your site or external websites) are moved, deleted or renamed. Fixing broken links stops your users getting frustrated and helps your Google ranking.We don't need our broken links scannedYes, scan broken links & send us the results (£10 per month)Yes, scan broken links & fix any you can (£10 + up to 30 mins per month) SEO Search engine optimisation (SEO) covers many tactics to help Google and other search engines index your website and rank your pages more highly in their listings. Of these tactics, the most important is writing regular, fresh, interesting content on the topics you want to rank for. Others include generating 'backlinks' (links from other websites to yours), internal links, menu structure, URL formatting, META tags, headings, image labelling and much more.Is your ranking on Google important to you?*(Google is shorthand for "Google & other search engines like Bing").Not really - we get our business through other channelsA bit - we like to rank highly, but we get our business through other channelsYes - we do attract some new business via GoogleVery - we get most of our business via GoogleSEO audits*We offer SEO reporting for link analysis, web page optimization, competitive intelligence, link building, keyword research, social media and more, using the leading tool SEOProfiler. These audits are £55/mo if you have your own SEOProfiler account or £30/mo through us.No, we don't need SEO reportingYes, send us the SEO reports (£30/mo)Yes, send us SEO reports and book a quarterly call to interpret them & give actionable adviceYes, SEO reports & a monthly callWe need hands-on SEO assistance: let's discuss Hands-on support Our expert team can offer hands-on support for your website and online marketing activities, across a wide range of disciplines.What kinds of help might you need on a semi-regular basis? WordPress maintenance & troubleshooting WordPress training & helpdesk New website features Website design changes Print design Email marketing Social media management Event marketing & booking SEO Membership website support e-commerce Content marketing (e.g. blogging, podcast, ebooks) Other Other (please specify)How much support time do you think you need a month?*We'll compare this with your past support needs and answers on this form, and discuss.None (we don't need help every month)1-2 hours a monthHalf day a month1 day a month2 days a monthNo ideaResponse rates*When you have support requests for us, how fast do you need them acted on? (Note: applies to simple requests or first response on more complex issues.)We don't need any guarantees; we'll take our chancesWe want a guarantee to handle our requests, but are happy to wait a few days for a responseWe want priority support (1-2 days)We want same-day serviceTesting policy*As a rule, when you have changes made to your site, what testing approach should we follow?Put changes live as quickly as possible, and we (the client) will report any problemsHave a second person at Square Eye's end test all changesMake changes on a staging copy of the site, and test at both ends; don't put live until we sign offRetainers A retainer means you book time with us in advance on a monthly basis, to be used on any support requests you might have, and other agreed improvements and strategies. In return we guarantee availability for your requests, give you priority response rates, and offer significant discounts on our normal hourly rate.What kind of relationship would you like with us?*No retainer relationshipRetainer: guaranteed availability, priority support, and discount ratesNot sure; let's discuss Tools & services We frequently implement a number of WordPress plugins or other tools to help our clients in their website management and digital marketing. But which ones are useful to you?Recommended plugin bundle*Please install your recommended toolkit of plugins (worth £25/mo; through us £10/mo)Let us pick and choose from the included pluginsRecommended pluginsAll included in our recommended plugins bundle (£10/mo). Admin Columns Pro: add custom columns to your Wordpress dashboard views (£6.25/mo) Automated PDF downloads (for e.g. profiles) (£2.50/mo) Gravity Forms: online registration forms (£3.60/mo) PerfMatters: improves speed & performance (£1.50/mo) Relevanssi Premium: advanced search for your site (£4/mo) ShiftNav Pro: mobile-friendly menu system (£2/mo) Soliloquy Pro: advanced content slider (£1.50/mo) Specialist pluginsNot included in our standard bundle. Events Manager Pro: ticketing with online payments (£4.75/mo) Envira Gallery Pro: advanced photo gallery (£6.25/mo) GravityView: download form applications as customised PDFs (from £4.50/mo) MemberPress: membership site platform (from £10/mo) PDFEmbedder Premium: embed interactive PDFs on your website (£1.50/mo) Yoast SEO Premium: advanced SEO features (£6/mo) Geo-location: show tailored content depending on user's location (£10/mo) Other Other plugin requirements (please specify)External tools & servicesMost popular online marketing tools have both (a) good competitors and (b) a range of plans to choose from. We can help you select the right tool and plan for you. Mailing list (e.g. Mailchimp, Campaign Monitor) Marketing automation (e.g. ActiveCampaign, Drip) Video hosting (e.g. Vimeo) Podcast hosting (e.g. Libsyn) Event management (e.g. EventBrite) Social media management (e.g. Buffer, Hootsuite) Other Other tools & services (please specify) Miscellaneous You've reached the last page! Thanks for bearing with us.Anything elseIs there any other kind of help you need with your website - services we might provide or recommend to you?What do you like about our current support services?And what can we improve?Finally, what can we improve about this form?
